📌 FREEDOM Air Basic Troubleshooting Checklist
If you encounter any issues while using FREEDOM Air, please check the checklist below first.
Checklist |
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| 1. Confirm that the PC specifications you are using meet the scanner’s recommended requirements. | - FREEDOM Air Recommended PC Requirements |
| 2. Confirm that the Windows settings are correctly configured. | |
| 3. After confirming whether antivirus programs are installed, uninstall them if they are present. |
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| 4. Confirm that the installed DOFSync and ScanApp (Air) are the latest versions. |
Check the latest version |
| 5. Confirm the connection status of the wired cable and whether power supply is provided. | - FREEDOM Air Installation |
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If you have checked the basic checklist but the problem persists, please refer to the 💡Troubleshooting document or 📩Submit an inquiry regarding the issue. |