๐ If ScanApp i (Air) Fails To Launch From DOFSync - Checklistย
If ScanApp i (Air) does not launch, check the following checklist first.
Checklist |
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1. Make sure that all items on the 'Basic Troubleshooting Checklist' have been completed. |
- FREEDOM Air Basic Troubleshooting Checklist - FREEDOM Air Recommended PC Requirements - FREEDOM Air System Requirments |
| 2. Ensure that ScanApp i (Air) is correctly linked to DOFSync with the proper file path. | ๐Check related information |
| 3. Open Task Manager and confirm whether ScanApp i (Air) is already running in the background processes. | ๐Check related information |
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2. Ensure that ScanApp i (Air) is correctly linked to DOFSync with the proper file path.ย
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๐ Related Articles
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Install the DOFSync and ScanApp i (Air) programs, log in to DOFSync, and then configure the ScanApp i integration.
- How to link DOFSync with ScanApp i (Air):
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3. Open Task Manager and confirm whether ScanApp i (Air) is already running in the background processes.ย
If ScanApp i (Air) was forcibly closed or the launch button was pressed multiple times, it may already be running in the PC background and may not start again.
Check whether ScanApp i (Air) is running in the background, and close it if it is.
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- How to terminate the ScanApp i (Air) background process:
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