If a notification appears when launching ScanApp i (Air) and the program cannot be started, take action according to the content of the notification.
Notice |
Troubleshooting |
| 📌 The program cannot be executed due to insufficient storage space. | 1. How to check C drive storage |
| 📌 Device has low specification. |
* Required Specifications : 1. RTX 4060 2. Disk - 20GB L * Available disk space is low 3. nvidia driver & cuda |
|
📌 The program cannot be executed because the device's CPU does not meet the required specification. 📌 The program cannot be executed because the device's GPU does not meet the required specification. 📌 The program cannot be executed because the device's memory does not meet the required specification. |
1. Check whether the PC meets the recommended specifications for FREEDOM Air. 2. If the PC does not meet the recommended specifications, upgrade the hardware or use a new PC that satisfies the requirements. |
📌 The program cannot be executed due to insufficient storage space.
FREEDOM Air can only be used when the C Drive on your PC has at least 20GB of free space.
Check the free spce on the C Drive, and if it is less than 20GB, free up space by organizing stored data.
1. How to check C drive storage
Windows Settings > System > Storage > Check Free Space
2. When Available Storage is 20 GB or Less
- Delete unused data, such as files in the Downloads folder or Recycle Bin.
- If necessary, move files to an external storage device to free up space.
- Launch ScanApp i (Air) only after ensuring that at least 20 GB of free space is available on the C drive.
📌 Device has low specification.
First, check the *required specifications, then follow the instructions below to verify the device status and take the necessary actions.
1. Required Specification : RTX 4060
To use FREEDOM Air, the PC must be equipped with a GPU of NVIDIA GeForce RTX 4060 or higher.
After checking the GPU specification of the PC, upgrade the GPU if it is lower than the recommended specification.
- How to check the GPU specification:
Open Windows Task Manager > Go to the Performance tab > Check the GPU information
2. Required Specification : Disk - 20GB
FREEDOM Air can only be used when the C Drive on your PC has at least 20GB of free space.
Check the free spce on the C Drive, and if it is less than 20GB, free up space by organizing stored data.
- How to check C drive storage:
Windows Settings > System > Storage > Check Free Space
3. Required Specification : nvidia driver & cuda
If the message window displays *Required Specification with items such as [NVIDIA driver version 11.6 / NVIDIA driver / CUDA version 113.34 / CUDA card], it indicates that an update of the NVIDIA graphics driver is required.
- Check graphics driver version:
For optimal performance, FREEDOM Air recommends installing graphics driver version 576.80 or later.
The installed graphics driver version on the PC can be checked as follows.
-
Checking via NVIDIA Control Panel:
Show Hidden Icons > Open NVIDIA Control Panel > NVIDIA Control Panel Home Screen > Check Version Information
-
Checking via windows settings:
Windows Settings > Apps > Installed Apps > Search for “NVIDIA” > Check Version Information
- How to update the graphics driver version:
If the graphics driver version installed on your PC is lower than 576.80, you need to update it to the latest version.
📥Go to NVIDIA Download Page
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