📌 FREEDOM i Basic Troubleshooting Checklist
📌 FREEDOM i LED Panel Check
When FREEDOM i fails to connect to the PC, you must check the scanner’s LED panel and respond appropriately based on the LED indicator.
LED Status Display |
Description |
Troubleshooting |
All LEDs On |
Battery level is sufficient | The scanner is prepared with no issues. Proceed with scanning. |
Two center LEDs blinking rapidly |
Low battery or |
1. Check the battery connection. 2. If the connection is fine, replace with a fully charged battery or connect via cable for immediate charging. |
Not all LEDs on, |
Scanner check required |
Scanner's status needs to be checked. Please contact your distributor for support. |
📌 FREEDOM i Basic Troubleshooting Checklist
If you encounter any issues while using FREEDOM i, please check the checklist below first.
Checklist |
✨Go To related Articles |
| 1. Confirm that the PC specifications you are using meet the scanner’s recommended requirements. | - FREEDOM i Recommended PC Requirements |
| 2. Confirm that the Windows settings are correctly configured. |
- FREEDOM i System Requirments 📌 Windows Update & Settings |
| 3. After confirming whether antivirus programs are installed, uninstall them if they are present. |
- FREEDOM i System Requirments 📌 Check For Antivirus Programs And Uninstall |
| 4. Confirm that the installed DOFSync and ScanApp i are the latest versions. | Check the latest version - ScanApp i - DOFSync |
| 5. Ensure the recommended Freedom i battery is properly installed in the scanner. |
- FREEDOM i Battery Requirements 📌 How To Attach The FREEDOM i Battery |
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If you have checked the basic checklist but the problem persists, please refer to the 💡Troubleshooting document or 📩Submit an inquiry regarding the issue. |