- When FREEDOM i Does Not Power On Or Repeatedly Shuts Down – DOF Help Center

If the FREEDOM i does not power on or repeatedly shuts down, check the following to ensure proper power supply to the scanner.

Checklist	✨Go To Related Articles
1. Make sure that all items on the 'Basic Troubleshooting Checklist' have been completed. - Ensure that a battery meeting the required specifications is installed.	- FREEDOM i Basic Troubleshooting Checklist - FREEDOM i Battery Requirements And Usage
2. Replace with a fully charged battery and connect the power supply cable.	📌Check related information
3. Check the condition of the spring at the battery connection point inside the scanner.	📌Check related information

If the battery charge is low, the device may not power on.

Connect the power supply cable or insert a fully charged battery into the scanner, then turn the scanner on again.

If the spring in the scanner’s internal battery compartment is damaged, the scanner may not power on or may repeatedly shut down.

With the battery inserted, check if the spring maintains proper tension.

Inserting the battery in reverse or using a non-compliant battery may damage the spring in the battery compartment.

If the spring has no tension, hardware repair is required. Please contact DOF Technical Support.

Spring Condition - Normal	Spring Condition - Damaged

When the battery is installed, its height matches the battery compartment with a slight clearance. Pressing the battery compresses the spring, which returns it to its original position.	When the battery is installed, its height is lower, creating excessive clearance in the compartment. Pressing the battery does not compress the spring; it does not return to its original position.

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